Lavender Links Privacy Policy

Effective Date: June 17, 2026

At Lavender Links, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Appointment details

  • Payment information (processed securely through third-party providers)

How We Use Your Information

We use your information to:

  • Schedule appointments

  • Communicate regarding services

  • Process payments

  • Send appointment reminders

  • Improve customer service

Information Sharing

We do not sell, rent, or share your personal information with third parties except when necessary to:

  • Process payments

  • Comply with legal obligations

  • Protect our business rights

Security

We take reasonable measures to protect your personal information; however, no online transmission is 100% secure.

Terms & Conditions

Appointment Policy

Appointments may require a deposit.

Deposits are non-refundable if canceled within 24 hours of the scheduled appointment.

Pricing

Prices are subject to change without notice.

Current pricing will always be honored once an appointment is booked.

Repairs

Complimentary rewelds may be offered within a specified timeframe at the discretion of Lavender Links.

Lost jewelry and lost charms are not covered.

Metal Reactions

While we use high-quality metals, individual skin reactions may occur. Lavender Links is not responsible for allergic reactions or sensitivities.

Age Requirement

Clients under 18 must be accompanied by a parent or legal guardian.



Other Policies

  • At Lavender Links, appointments are recommended to ensure the best experience.

    • A deposit may be required to secure your appointment.

    • Deposits are applied toward your final purchase and are non-refundable unless otherwise stated.

    • Please arrive on time for your appointment. Arriving more than 15 minutes late may require rescheduling.

    • Pricing may vary based on chain style, metal type, length, and charm selections.

    By booking an appointment, you agree to the policies outlined below.


  • We understand that plans can change.

    • Appointments may be rescheduled with at least 24 hours' notice.

    • Deposits are transferable to a future appointment when proper notice is given.

    • Cancellations made less than 24 hours before the appointment may result in forfeiture of the deposit.

    • No-shows may result in forfeiture of the deposit and may require full prepayment for future appointments.

    For bridal parties, private events, and group bookings, separate cancellation terms may apply and will be outlined in your event agreement.

  • Due to the custom nature of our jewelry, all sales are final.

    We do not accept returns or exchanges on:

    • Permanent jewelry

    • Custom jewelry

    • Personalized items

    • Charm selections made by the customer

    If you receive an incorrect or defective item, please contact us within 7 days of delivery so we can review the issue and determine an appropriate resolution.


  • We stand behind the quality of our work and want you to love your jewelry.

    Complimentary Rewelds

    • One complimentary reweld is included within 30 days of your original appointment if the chain breaks at the welded connection.

    Additional Rewelds

    • Reweld appointments after 30 days may be subject to a small service fee.

    • Reweld fees may vary depending on the repair needed.

    Lost Jewelry

    • Lavender Links is not responsible for lost chains, charms, or jewelry once they leave our possession.

    • Replacement chains and charms must be purchased separately.

    Stretching & Damage

    • Chains that have been stretched, crushed, kinked, cut, or otherwise damaged may require replacement rather than rewelding.

  • Processing times vary depending on the item ordered.

    Ready-to-Ship Items

    • Orders typically ship within 3–5 business days.

    Custom Orders

    • Custom and made-to-order items may require additional processing time.

    • Estimated production times will be communicated at the time of purchase.

    Shipping

    • Once an order has shipped, Lavender Links is not responsible for carrier delays, weather-related delays, or packages marked as delivered by the shipping carrier.

    • Customers are responsible for providing accurate shipping information.

    Lost or Damaged Packages

    • If your package arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and contents.

    • Claims for lost packages may need to be filed directly with the shipping carrier.